When you use the match transaction feature in Pencilpay, you may encounter certain errors. Here's a list you can use for your reference:
| Match Transaction Error Messages | Definition |
| Reference not found | The reference of the transaction is empty. |
| Transaction not found | Pencil does not find a match transaction in its database |
|
This transaction failed. Please contact PencilPay support. |
The transaction failed. |
| Pending disbursement | The transaction is pending disbursement. |
| Missing data | The related data of the transaction is missing. |
| Missing module object data | The active record of the transaction is missing. |
| Missing items data |
The items of this batch transaction are not fully saved. |
| There is un-synced data | There is un-synced data to the integrated accounting or inventory system. |
| *For any other messages not listed in this table | They are exceptions which Pencil does not know how to handle them yet. |
If you encounter any other messages that are not included in the list above, take a screenshot of the error and contact support@pencilpay.com for further assistance.