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I'm trying to make a payment on a quote/order/invoice I am getting an error

You may encounter a scenario where the quote/order/invoice couldn't be synced to Pencil and therefore when a customer tries to make a payment it has an error.

Issue: The quote/order/invoice couldn't be synced to Pencil and therefore when you try to make a payment, an error comes up. Please see screenshot for reference;

 
The issue most likely is the Customer in Cin7 doesn't have INCLUDE IN EMAILS selected and therefore the sale order/invoice cannot sync to Pencil.
  1. You need to check the customer contact in Cin7, update it.
  2. Once you've updated the customer contact in Cin7, you can then go to Pencil → Sales Orders → resync the sale order/invoice number and it should show in Pencil → Sales Orders after a minute or two.