Skip to content
English
Go to www. pencilpay.com
  • There are no suggestions because the search field is empty.

Why is my invoice in "Payment Pending" Status?

You may encounter an invoice in "Payment Pending" status. When the payment method used is ACH or Direct Debit, it will take a couple of days for the payment to process.

Please note the payment timings vary between our Australian and US customers.

For US customers with ACH payments it takes 3 business days for the payment to be confirmed and then up to another 2 business days for the funds to clear in your bank account. This means ACH can take up to 5 business days.

Please take note that at best it’s 7 days (to consider holidays, weekends depending on when it falls in the week)

For customers in Australia using Direct Debit it takes 3 business days for the funds to clear and be disbursed (paid out) into your bank account.