Chargeback Dispute

• What happens after a chargeback dispute is finalised?
• What to do if you receive a chargeback retrieval notification from Pencil
• What are the common reasons for Chargeback Retrieval Requests?
• Why did my customer initiate a chargeback request?
• What is the actual process of handling chargeback requests initiated by the customer?
• When should I apply a credit to the customer for a chargeback request they initiated?
• What documents can I send to Pencil to challenge a chargeback request?
• My customer has contacted their bank to cancel the chargeback request - will the chargeback be cancelled immediately?
• Why was the chargeback dispute unsuccessful after I provided all the supporting documents in relation to the transaction?
• Why can't I find any payment in relation to the funds taken from my customer's account in relation to this chargeback dispute?