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Why was the chargeback dispute unsuccessful after I provided all the supporting documents in relation to the transaction?

We do our best to provide all the necessary supporting information regarding the charge. However, there are times when, despite our efforts, the chargeback is resolved in favor of the customer, allowing them to receive their funds back.

In such cases, the funds are then reclaimed from Pencil. Since Pencil has already disbursed those funds to you (which may have been some time ago), we will need to recover that amount from you.

You will then have the opportunity to recover the funds from your customer, as they have already received the goods sold. If the goods have been returned, then no further action is necessary on your part.