1. PencilPay Help Center
  2. Credit Forms | Account Applications

Customer clicks on the link to sign the Personal Guarantee but gets the error "The token was expired"

The token may have expired because the email was first sent a while back.

Steps to resolve this error:

1. Log in to your Pencilpay Account.

2. Go to Customers -> Search for your Customer.

3. Click on More Actions (...) and select "Send Email".

A pop-up will appear where you can type in the email address and hit Send.

4. Re-send the email to your customer and ask them to click on the new link.