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How to enable auto-charging on the weekend in Pencil

You may encounter a scenario when you find that your invoice did not auto-charge on a weekend. In this case, you can check your default settings and toggle on this setting.

If you are already logged in to Pencil, you can use this link to go to your default settings for Invoices & Collections in Pencil.
 https://app.pencilpay.com/admin/invoices_collections

In Pencil → Go to Settings → Invoices & Collections → Invoices & Collections → toggle OFF "For Customers who have saved payment methods" and then scroll down and Save.

Related Support Articles:

Troubleshooting

  1. How to troubleshoot when auto-charge is not working?

  2. My customer’s invoice didn’t auto-charge on the Due date as scheduled

  3. Auto-charge didn't charge on a weekend (Enabled for charging on the weekend setting) in Pencil

  4. What to do when Customer Pays Invoice Externally but is on Auto-charge

Disable Auto-charge

  1. How to turn off auto-charge for my signed up customers?

  2. How to Turn Off Auto-charge for All my Customers

Need Help?
If you have any questions or need further assistance Reply directly in your support inbox or contact PencilPay Support for detailed guidance or you can book a Zoom meeting with Pencil Support in the calendar below for personalized help.