1. PencilPay Help Center
  2. Credit Forms | Account Applications

How to Merge Duplicate Customers in PencilPay

PencilPay has an option that allows you to merge duplicate customer accounts.

To do this follow these steps:

  1. Once you have signed up the head office and approved the customer -> click on the (...) "More Actions" icon under "Actions" for the Customer.
  2. Then click on "Merge Credit Forms".
  3. You will see a popup, on the right side you will see a field under "Merged Credit Form:" where you can type the name of the store you wish to link to this saved payment method.
  4. Click on "Confirm" to complete the process.