How to request an update to your payment terms and credit limit?

  1. Log into Pencil https://app.pencilpay.com/users/sign_in with your Pencil login details.
  2. In the left menu go to Suppliers -> find your supplier.
  3. Under "Actions" click (...) More Actions -> then click on the "Update Credit Limit" icon.
  4. In the popup, you can select your new payment and/or credit limit.
    1. If there is no payment term or credit limit option available, please contact your supplier ask them to request your account be changed back to Draft status, whereby you can complete the account application again with the new payment terms/credit limit and any missing information.
  5. Click "Update" and then "Confirm Update".
  6. Your supplier will receive an email with the option to "Approve" or "Reject".
  7. Once approved or rejected both you and your supplier will receive a confirmation.
  8. If approved, if you look again in Pencil you will see your credit form will change back to "Credit Form Approved" status.