For any refund requests, please contact support@pencilpay.com.
For any refund requests, please send an email to support@pencilpay.com and make sure to include the following information:
1. Quote /Sales Order Number/ Invoice number
2. Customer Trading Name (Doing Business As)
3. Exact amount to be refunded.
4. We will then initiate the refund and update you once done.
5. The refund can take up to 3 to 7 business days depending on your bank and also if the funds can be take from an upcoming disbursement or if we have already disbursed the funds to you that we are refunding; we will take the funds from your bank account.
Notes:
- Any transaction fees are your responsibility to wear the cost.
- If your customer requires the funds returned faster than 3 to 7 business days we recommend that you do a bank transfer (EFT) to your customer as the funds will arrive either same day or the next day (depending on your bank).