This script incorporates your suggested best practices and ensures a secure and professional approach to processing credit card payments over the phone while maintaining compliance and protecting customer data.
Accepting Card Payments over the phone
Taking credit card payments over the phone involves handling sensitive financial information, so it's crucial to follow best practices to ensure security and compliance. This script incorporates your suggested best practices and ensures a secure and professional approach to processing credit card payments over the phone while maintaining compliance and protecting customer data.
Once you have authorised the invoice, you should confirm the details of the order:
Order Confirmation:
Just to confirm, you've ordered the following items: [List item, quantity, and price by line item]. The total for these items, including taxes, comes to [Total Amount]. Is that correct?
Payer Confirmation:
For our records, could you please provide me with your business name and the cardholder's name associated with the payment?
For new payers:
Card Storage Confirmation:
Before we proceed, I just want to let you know that your card information will be treated with the highest level of security, so before we process the payment, would you like for me to store your card details for future payments or not?
What happens after the payment is processed:
Once the payment is processed, we will send a receipt to (confirm email).
Processing the Payment:
So what type of card will you be using today?
So can I start with the full cardholder name;
- Please read out the long card details; and
- the expiration date; and
- lastly the CVV code.