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      2. Customer Settings

      How to set the default text in the on update payment method email that is sent to your customer?

      You may wish to communicate a specific message to your customers to help them understand the update payment method process via Pencil.

      To set the default text in the update payment method email that is sent to your customer follow the steps below:

      1. Log into Pencil with your Supplier User login.
      2. Go to: Settings -> Credit Forms -> Email Template Blocks.
      3. You can click on the "Preview" icon under "Actions" to see the existing default content.

        A preview will pop up on the screen as shown below:

      4. If you would like to change it, click on the "Edit" icon on "Actions" for this email template name "[003] Update Payment Method Required".
      5. Update the content and and Save.
      6. Next time you send an on boarding email to a customer you can Preview it before to see how it looks.