How to update or make changes to an existing Payment Plan

To make changes to an existing payment plan follow these steps:

After you have set up your payment plan, if the customer's circumstances change and they request to either put the next payment back some days or weeks, they pay by bank transfer and the payment plan needs be completed or they want to pay a larger amount in the next payment; you now have all of these options.

1. Go to Payment Plans.
2. Select the Payment Plan and Under Actions -> Click on More Actions (...)
   
    
   1. Review Instalments
      1. Click on this icon to review the previous payments, the next payment, change the next payment date or change the next payment amount.
   2. Apply External Payment
      1. If the customer has paid you directly via bank transfer or any other amount you can enter the amount paid and if paid in full this will close the payment plan. If only a partial payment is made then the remaining payments will update automatically.
         
         Click on More Actions (...) -> Apply External Payment -> Fill out Amount Paid and Date Paid then click on Apply External Payment Button.
         
         Click "Confirm" to save the information.
         
         
         
   3. Payment Method
          i. To update the payment method, click on More Actions (...) -> Select Payment Method
      
      Click on Update Payment Method
      
      Tick radio button for "Pay with different payment method" and Select from drop-down Menu (ie. Visa/Master Card, ACH, Direct Debit) and Fill out Name on Card, Card Number, Expiry and CVV then click on Submit to save the updated information.
      d. Pause Payment Plan
          i. To Pause Payment Plan, Click on More Actions (...) -> Select Pause Payment Plan
      
      Click on "Confirm" 
      
      
      e. Cancel Payment Plan

1. 1. 1. If you want to stop the payment plan, click on More Actions (...) -> Select "Cancel Payment Plan". If any of the invoices in the payment plan are still not fully paid; they will return to overdue status with the already paid payments applied to the invoice(s) and show the amount the is still outstanding for each invoice.
         
         
         Click on "Confirm" To cancel the Payment Plan
         

PencilPay Payment Plans, how to: add, change, edit or cancel