Payments Settings
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      1. PencilPay Help Center
      2. Payments Settings

      I'm not receiving email notifications when a customer pays.

      If you are not receiving email notifications when a customer pays you can follow these steps to check your settings:

      1. Log into PencilPay.
      2. Go to Settings -> Supplier Users
      3. Under the "Actions" column, click on the bell icon next to your name.
      4. In the popup you'll see three settings:
        1. Credit Forms Notifications
        2. Invoices & Payments Notifications
        3. Email Error Notifications
      5. Toggle ON/OFF the settings you want to receive (eg. for Invoices & Payments toggle this on).