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My customer’s invoice didn’t auto-charge on the Due date as scheduled

You may encounter a scenario where your customer's invoice(s) didn't auto-charge.

There are a few things that you can check in Pencil to identify the reason why the invoice(s) did not auto-charge. Here are the possible scenarios why the invoice(s) did not auto-charge

1. The "Due Date" of the invoice is earlier than the "Date Imported" 

  • Go to Invoices → Search for the invoice → Check the Due date of the invoice → Check the "Due Date" of the invoice → Check the "Date Imported" → If the "Date Imported" is different from the "Due Date" of the invoice, 
    • When this happens, the invoice will auto-charge the following day. If your auto-charge settings for "Enable charging during the weekend" is OFF, and the following day(s) fall on a weekend, the auto-charge will happen on the next weekday (eg. Monday).