Why is my invoice in "Payment Pending" Status?

You may encounter an invoice in "Payment Pending" status. When the payment method used is ACH or Direct Debit, it will take a couple of days for the payment to process.

Please note the payment timings vary between our Australian and US customers.

For US customers with ACH payments it takes 3 business days for the payment to be confirmed and then up to another 2 business days for the funds to clear in your bank account. This means ACH can take up to 5 business days.

Please take note that at best it’s 7 days (to consider holidays, weekends depending on when it falls in the week)

For customers in Australia using Direct Debit it takes 3 business days for the funds to clear and be disbursed (paid out) into your bank account.