A Payment Plan can be canceled due to the customer having too many failed payment attempts.
If the first payment fails, Pencil will automatically block the payment method.
If in any other case where a customer's payment fails any other time, they are given 3 failed payment attempts until Pencill blocks the payment method.
There are many reasons for failed payment attempts. Your customer will get an email notification for every failed payment attempt along with a possible reason why the payment had failed.
One of them is due to the customer's account having insufficient funds, card declined due to other reasons (lost or stolen card), etc.
Once a customer has failed 3 times, we block their payment method from all payment services until the reason for the failed payments has been rectified. Once resolved, the next steps are as follows:
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Contact the customer and confirm they have sufficient funds.
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Once this is done, reset the failed payment attempts following these steps: I received a failed payment email what do I do next?