What to do when the Auto-Reconciliation has stopped working in Xero

1. Go to the Reconcile tab in Xero and find the unmatched line.
2. Click Match (not Create — Create generates a brand-new transaction instead of linking to the existing one).
3. Click Find & Match / the search option inside the match panel.
   
4. Search by the amount (or part of the invoice/reference number if amount search doesn't surface it).
5. Tick the checkbox next to the correct matching transaction.
6. The grey Reconcile button at the bottom turns green — click it.

Tip: if you only see a checkbox and "OK" option but it's not turning green, double check you've actually clicked Find & Match first — it's easy to click Match, not see an obvious match, and stop instead of using the search/find step inside the match screen.

• Xero Reconciliation Troubleshooting Guide Overview
• Why Did My Transactions Stop Auto-Reconciling in Xero
• Transaction Not Appearing in Find & Match Search in Xero Reconciliation
• How to Undo an Incorrect Reconciliation | Using the Remove and Redo Feature in Xero